Terms of service

Welcome to our website. By accessing or purchasing from our online store, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General Conditions & Eligibility

  • By placing an order, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Availability & Perishability

  • Freshness & Storage: Our products are fresh, perishable food items. You are responsible for following proper storage instructions upon delivery or pickup.

  • Allergen Notice: Our products are prepared in a facility that handles common allergens including wheat/gluten, dairy, eggs, nuts, and soy. Cross-contamination may occur. It is your responsibility to review ingredients if you have food allergies or sensitivities.

  • Variations: Because our items are handcrafted, slight variations in appearance, size, or color may occur compared to display images.

3. Pricing & Payments

  • All prices are listed in USD and are subject to change without notice prior to order confirmation.

  • Full payment is required at checkout. We accept major credit cards and authorized third-party payment gateways.

  • You agree to provide current, complete, and accurate purchase and account information.

4. Orders & Cancellations

  • Orders are subject to our [Cancellation Policy]. Standard orders require a minimum notice for cancellations prior to production or ship dates.

  • Custom, bulk, or event orders may require a non-refundable deposit.

5. Delivery & Fulfillment

  • Address Accuracy: You are responsible for providing an accurate and complete delivery address. We are not responsible for delays, loss, or spoilage caused by incorrect address details.

  • Delivery Window & Unattended Packages: Couriers may leave packages at your door if no one is available to receive them. We are not liable for spoilage, theft, or damage resulting from packages left unattended outdoors.

  • Local Pickup: Items selected for local pickup must be collected during designated business hours on the selected date. Unclaimed items will not be held past their expiration date and are non-refundable.

6. Limitation of Liability

  • To the maximum extent permitted by law, our bakery shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or consumption of our products beyond the total dollar amount paid for the order in question.

7. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of the state where our business is registered, without regard to conflict of law principles.

8. Contact Information Questions regarding these Terms of Service should be directed to support@hodibakery.com.