Refund policy
Due to health regulations and the perishable nature of fresh baked goods, we do not accept physical returns or exchanges once an order has been shipped or delivered.
However, your satisfaction is our top priority. If there is an issue with your order, we offer resolutions under the specific guidelines below:
Damaged or Incorrect Orders
If your package arrives damaged, defective, or contains the wrong items, please contact us within 24 hours of delivery. To request a refund or replacement, please provide:
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Your order number.
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A description of the issue.
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High-resolution photos showing the damage or item received.
Upon reviewing your claim, we will issue a full refund to your original payment method or dispatch a replacement order at no extra cost.
Non-Refundable Circumstances
Refunds or replacements will not be issued for:
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Taste Preference: Personal taste preference (e.g., sweetness level, texture preference).
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Incorrect Shipping Information: Deliveries delayed or lost due to incorrect or incomplete shipping addresses provided at checkout.
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Unattended Deliveries: Freshness issues resulting from packages left unattended or outdoors after delivery.
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Cancellations: Custom or pre-ordered items cancelled less than 48 hours prior to the scheduled ship date.
Processing Time
Approved refunds will be processed immediately and applied to your original payment method within 5–10 business days, depending on your financial institution.
Contact Us
To report an issue with your order, please email us at support@hodibakery.com with your order number and photos.