Cancellation policy

Because our items are perishable and baked fresh to order, our cancellation policy depends on the purchase option chosen at checkout.

1. One-Time Online Orders

• Standard Orders: You may cancel or modify your order for a full refund up to 48 hours before your scheduled pickup or ship date.

• Late Cancellations: Cancellations made within 48 hours of the scheduled pickup or ship date are non-refundable, as ingredient preparation and baking will have already begun.

• Accidental Orders: If you made a mistake during checkout, please contact us within 1 hour of placing the order for an immediate cancellation or correction.

2. Subscriptions & Recurring Deliveries

• Managing Deliveries: You can pause, skip a delivery, or change your delivery frequency at any time through your online account portal.

• Subscription Cancellation Cut-Off: To cancel an ongoing subscription, you must process the cancellation at least 48 hours prior to your next scheduled renewal/billing date.

• Late Subscription Cancellations: If a renewal payment has already been processed and production has started, that specific shipment will be fulfilled and delivered as scheduled, and your cancellation will apply to the following billing cycle.

3. Large Event & Custom Orders

• Notice Required: Custom or bulk orders require a minimum of 7 days' notice for cancellation.

• Deposits: Any custom order deposits (typically 50%) are non-refundable once production or specialized ingredient sourcing has commenced.

How to Request a Cancellation

To cancel an eligible order, log into your account dashboard or email support@hodibakery.com with your name and order number. Cancellations sent via email are timestamped based on when the message is received.